Case Study Essay Example | Topics and Well Written Essays - 2500 words - 1

Case Study - Essay Example The operations manager is therefore supposed to work towards these objectives. For a company in the business of customs gear business, it is very important to; i. Provide a cost effective solution to the customer, as the gears are required for a pre-defined task for fulfilling the customer’s needs. A custom made product of course costs more than a product available off the shelf. But it certainly doesn’t mean that Eastern Gears Inc starts charging rates high enough for customer to be dissuaded for their second and subsequent dealings with the company. ii. Flexibility in operations according to the market demand or customer preferences is a prerequisite for any business to survive. It is the market force which ultimately decides the demand of the company and its product. Flexibility in a Gear business is of particular importance as it calls for a range of adjustments in the molding, casting and finalizing the product. A T Kearney (2004), a company that formulates strategic plans, states that Flexibility in general calls for extra capacity and inventory, which appears to be unlikely at present in case of Eastern Gear. As the company has already experienced in the past, customers often come out with request for changes many times after placing the order, Eastern Gear Inc will therefore have to be ready for such an eventuality, with as high flexibility as possible, provided it doesn’t become pain in the neck for the company. This becomes all the more crucial for large order business, as they are the one’s who provide mo re business to the company. iii. Delivery schedules are meant for being adhered to. Customers prefer to have realistic deadlines from the company. Eastern Gear Inc. has been experiencing some difficulties in meeting the delivery schedules owing to some complex procedures. But the company has also been able to meet